Policies

Arrival
Please arrive on time for your appointment. We recommend that you arrive at least 10 minutes prior to your scheduled appointment time to ensure you are relaxed and are able to obtain the most from your treatment.

During your treatment, your body will be professionally draped at all times and you are invited to disrobe to your comfort level for your massage. We ask that all cell phones, electronic devices and pagers are switched off when entering our premises.  If you have a personal reason why you can not comply with this request please let us know immediately and we will work with you to accommodate this.

Please note we operate within a scent and smoke-free facility.

Cancellation Policy
Time for your appointment has been arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your session will be expected. 24 hour advance notice is required when canceling an appointment, except in cases of illness, emergency or inclement weather. Cancellations without 24 hour notice will result in a charge for your session, as that time has been set aside specifically for you.

Health History
Completion of our health history form is mandatory.  It is important that the health information you provide is complete and accurate.  This information is confidential and is required by law for Registered Massage Therapists and insurance purposes.   Health information is collected in order to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain services.  We will ask that you update your health information annually as long as you are attending our centre.

After Your Treatment
Our everyday lives are so busy that you may be surprised at just how relaxed you feel after your treatment.  For this reason we recommend that to receive the full benefit from your visit you allow yourself at least ten to fifteen minutes after your massage treatment to relax and return mentally and physically to the real world.

 

We are able to process credit cards directly  and also offer the option of prepaying for your treatment or gift vouchers via secure shopping cart system or via normal Paypal or online banking methods using the email address info@dragonflyrelease.com

Termination of Treatments
Treatments will be terminated for the following reasons. Payment will be expected.

Treatments will be terminated immediately if a client makes any sexual advances or requests. Even questionable sexual discussion can be cause for termination.
A session will not be conducted if the client is intoxicated, using drugs or threatening the therapist’s safety, the safety of others in the building or themselves.

Gratuities
Gratuities may be offered at your discretion.

Gift Certificates
Gift certificates are available for purchase and you can customize the perfect package for anyone on your list or let them choose their own service by giving a gift certificate for a dollar amount.